Payments for Search Engine Optimization, Website Work, Social Media Management, Content and other digital marketing services are nonrefundable, and Digital Age does not issue pro ration refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All setup fees/website preparation fees are nonrefundable as they are applied to costs immediately incurred by Digital Age in initiating services. If a project is cancelled or postponed, all monies paid are retained by Digital Age and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. Please see your project proposal and agreement for specific details on cancellation fees, procedures and minimum commitments.
To make changes to your credit card/checking account for recurring billing, please contact us via phone or email.
Please note that unless your agreement for our services states otherwise, monthly payments for recurring services are required by automatic payment. Removal of a credit card before the expiration of your minimum term or processing a chargeback for such payment may constitute a breach of your agreement.
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is tantamount to fraud and is an inappropriate (and possibly illegal) means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
Digital Age reserves the right to disable and/or terminate a user’s account if a user is found in violation of these terms. Accounts terminated due to policy violations will not be refunded.
Refunds must be requested by contacting us via phone or email. Requests received by any other method including direct email to a staff member or social media private message cannot be considered or processed.
